Am I Coming in Clear

The three forms of communication were drastically different.

The email started off friendly but quickly went downhill.  She had great etiquette by acknowledging he may have been busy with another task.  Right after the acknowledgement she quickly became hostile or what could have been perceived as being hostile.  "The problem with email and social media is that it can be difficult to determine the tone.  You may mean something as a joke, but if it comes off pushy or angry, you could cause an unintended reaction from the recipient" (Olson 2012).

The voicemail was in a soft tone and gave reasoning on the urgency of the information being received.  "Provide a positive reinforcement when a job well-done, and find ways to add in tips for improvement without being "that boss" (Olson 2012).

The face to face meeting provided body language that was a key element to effective communication.  She expressed needing the documents and how it would effect her deadlines.  She never showed any emotion except for calmness which would make a worker willingly complete a task.

The way the messages are perceived depends on psychological or cultural backgrounds.  We are living in a society of text based communication which is easily misread daily. While we need to be mindful of which form of communication works better for the other party.  We also need to make sure it sends the intended message by proofreading the message first. 

Felicia

Olson, L.  10 Ways to Communicate Better at Work.  U.S. News.  Retrieved on 24 September 2017 from https://money.usnews.com/money/blogs/outside-voices-careers/2012/08/14/10-ways-to-communicate-better-at-work-

POST MORTEM

Four years ago, I switched from industry to education.  I have been a surgical technologist for the last fourteen years. Initially students were assigned a pre-operative report, set-up schematic, and post-operative report and all reports were due for each assigned procedure.  In 2015 we switched from hand written reports to google drive because we could grade the assignments anywhere and did not have to carry around the papers.  This allowed to students to get feedback quicker which increased their chance for success.  

The first class to use drive only had seven students, but they were all millennials and caught on quickly.  Our 2016-2017 cohort did not do as well, which caused a lot of missed assignments and lower scores for the students.  We added an extra information session on submitting the assignments but again this designed failed that group of students.    For the second semester, we decided to redesign the drive accounts.  The students were placed in groups of three and each group had at least one computer savvy student.  All students are still required to upload a schematic and pre-operative report.  The post operative report is a shared report and each student has to update it after they have completed that procedure.  The only initial issue was students were not citing their sources properly but the design has been successful up to this point.  In the future it may have to be designed again but that goes with knowing your audience. 

Fe

It Goes Down In the PM's

Hello 6145,

I am Fe, and this my 11th class at Walden.  I switched from Early Childhood Education to IDT.  If life stops happening I should finish this degree next spring.  Looking for to building relationships with you all throughout our careers. 

Fe